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FAQs

What is the return policy?
  • If any of the orders should be damaged, not complete or should not arrive - we will figure out the problem and offer you a full refund or a new product.
What are the shipping options?
  • Worldwide Free Shipping

When will I receive my order?

  • Right after your order has been sent - we will sent you a confirmation and keep you up to date with details concerning the delivery date.

What do I do if I never received my order?

  • Send us an E-Mail (innodot.ch@gmail.com) or fill out the Contact Form. We will figure out the issue and refund your amount immediately.

What do I do if I received a defective order?

  • Send us an E-Mail or reach out with the Contact Form. We will figure out the issue and give you the option between a new product or a refund.